The first step is to visit our Support page here
Because we use the Pi-Star software, there are numerous outside sources of help available. Pi-Star is used by thousands of other hotspot users and is well documented.
If you need specific help from us, then complete the form on the Support
page. We will get back you you as soon as possible. We have a full time staff here, however not all of them know much about ham radio and work primarily supporting our regular products. Using the form to initiate a support question will ensure that it gets to the right person who can help.